Discussion:
How can one make Webex work more reliable?
(too old to reply)
Joerg
2012-06-15 19:38:55 UTC
Permalink
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.

Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
POTS. But sometimes, with a 50:50 chance, this happens:

a. It just sits there trundling, never connects to anything.

b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.

Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff hang
so often and then sometimes not hang?
--
Regards, Joerg

http://www.analogconsultants.com/
Joe Chisolm
2012-06-15 20:22:02 UTC
Permalink
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff hang
so often and then sometimes not hang?
Not trying to be a smart ass, but your client is getting the service
they are paying for. You might try using the service in off hours. I
suspect the Webex free servers are getting loaded down.

But if they are paying you by the hour for your help, every time
it hangs and you have to wait, look up at the clock and think "ca-ching".
--
Chisolm
Republic of Texas
Joerg
2012-06-16 00:13:58 UTC
Permalink
Post by Joe Chisolm
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff hang
so often and then sometimes not hang?
Not trying to be a smart ass, but your client is getting the service
they are paying for. You might try using the service in off hours. I
suspect the Webex free servers are getting loaded down.
As far as I know Webex is not exactly cheap.
Post by Joe Chisolm
But if they are paying you by the hour for your help, every time
it hangs and you have to wait, look up at the clock and think "ca-ching".
That's not a solution for me. In a large company one has to accept some
things infrastructural that aren't perfect, and this is one such issue.
All I am looking for are some hints to make it work at least a little
more often. Maybe some settings in Windows need to be different, I don't
know.
--
Regards, Joerg

http://www.analogconsultants.com/
Jamie
2012-06-16 00:47:17 UTC
Permalink
Post by Joerg
Post by Joe Chisolm
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff hang
so often and then sometimes not hang?
Not trying to be a smart ass, but your client is getting the service
they are paying for. You might try using the service in off hours. I
suspect the Webex free servers are getting loaded down.
As far as I know Webex is not exactly cheap.
Post by Joe Chisolm
But if they are paying you by the hour for your help, every time
it hangs and you have to wait, look up at the clock and think "ca-ching".
That's not a solution for me. In a large company one has to accept some
things infrastructural that aren't perfect, and this is one such issue.
All I am looking for are some hints to make it work at least a little
more often. Maybe some settings in Windows need to be different, I don't
know.
Ah, don't feel so bad. Some how Verizon has screwed up our network
connection to the internet since yesterday morning. When I left work
today, we still didn't have it.. This also includes any phone service
that spans out side a certain region. The problem obvious isn't local
to us but some how on their end. I bet others are having issues at the
moment!

Must be all those aliens that suppose to come to earth by the end of
the year, got some early arrivals spewing all that damaging exhaust,
while passing by the satellites!


Jamie
Joerg
2012-06-16 00:49:46 UTC
Permalink
Post by Jamie
Post by Joerg
Post by Joe Chisolm
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff hang
so often and then sometimes not hang?
Not trying to be a smart ass, but your client is getting the service
they are paying for. You might try using the service in off hours. I
suspect the Webex free servers are getting loaded down.
As far as I know Webex is not exactly cheap.
Post by Joe Chisolm
But if they are paying you by the hour for your help, every time
it hangs and you have to wait, look up at the clock and think "ca-ching".
That's not a solution for me. In a large company one has to accept some
things infrastructural that aren't perfect, and this is one such issue.
All I am looking for are some hints to make it work at least a little
more often. Maybe some settings in Windows need to be different, I don't
know.
Ah, don't feel so bad. Some how Verizon has screwed up our network
connection to the internet since yesterday morning. When I left work
today, we still didn't have it.. This also includes any phone service
that spans out side a certain region. The problem obvious isn't local
to us but some how on their end. I bet others are having issues at the
moment!
Well, this goes on since whenever I started to (have to) use Webex,
AFAIR more than a year ago. It's always been that unreliable for me.

The puzzler is, other such services are rock-solid, those work all the
time. Which especially surprised me in the case of Adobe NetMeeting
because their PDF reader is IMHO almost useless for quality issues. But
their web conference stuff worked like a champ. This is all on the same PC.

Somehow I have bad luck with stuff from Cisco. Once I would have needed
a VPN and unfortunately that company used Cisco. They could not really
make it work. Other VPN software works flawlessly here.
Post by Jamie
Must be all those aliens that suppose to come to earth by the end of
the year, got some early arrivals spewing all that damaging exhaust,
while passing by the satellites!
The flying saucers? I thought those now need to go through smog test
every two years :-)
--
Regards, Joerg

http://www.analogconsultants.com/
Phil Hobbs
2012-06-16 01:09:35 UTC
Permalink
Post by Jamie
Post by Joerg
Post by Joe Chisolm
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff hang
so often and then sometimes not hang?
Not trying to be a smart ass, but your client is getting the service
they are paying for. You might try using the service in off hours. I
suspect the Webex free servers are getting loaded down.
As far as I know Webex is not exactly cheap.
Post by Joe Chisolm
But if they are paying you by the hour for your help, every time
it hangs and you have to wait, look up at the clock and think "ca-ching".
That's not a solution for me. In a large company one has to accept some
things infrastructural that aren't perfect, and this is one such issue.
All I am looking for are some hints to make it work at least a little
more often. Maybe some settings in Windows need to be different, I don't
know.
Ah, don't feel so bad. Some how Verizon has screwed up our network
connection to the internet since yesterday morning. When I left work
today, we still didn't have it.. This also includes any phone service
that spans out side a certain region. The problem obvious isn't local
to us but some how on their end. I bet others are having issues at the
moment!
Must be all those aliens that suppose to come to earth by the end of
the year, got some early arrivals spewing all that damaging exhaust,
while passing by the satellites!
Jamie
We got rid of Verizon FIOS a few months ago, in favour of Optimum
cable. Verizon's service worked very well, pretty nearly flawlessly in
fact, but they kept overcharging us, and their customer service folks
couldn't find their rear ends with radar. My second shift manager
almost quit on account of the sheer amount of agita that she endured
from Verizon over at least a dozen stupid-but-large billing issues.

I stuck with them for a long time because I really wanted to keep the
copper POTS service
in order to have central-office power in emergencies. Eventually, I
concluded that people as incompetent as that couldn't be relied on for
disasters anyway. We have a couple of cell phones and a bunch of spare
phone batteries. If the cell towers go out, oh well.

With Optimum, it was one phone call, one installer visit, and a bill
that is exactly what they said it would be.

Cheers

Phil Hobbs
--
Dr Philip C D Hobbs
Principal Consultant
ElectroOptical Innovations LLC
Optics, Electro-optics, Photonics, Analog Electronics

160 North State Road #203
Briarcliff Manor NY 10510
845-480-2058

hobbs at electrooptical dot net
http://electrooptical.net
Joerg
2012-06-16 19:07:54 UTC
Permalink
Post by Phil Hobbs
Post by Jamie
Post by Joerg
Post by Joe Chisolm
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff hang
so often and then sometimes not hang?
Not trying to be a smart ass, but your client is getting the service
they are paying for. You might try using the service in off hours. I
suspect the Webex free servers are getting loaded down.
As far as I know Webex is not exactly cheap.
Post by Joe Chisolm
But if they are paying you by the hour for your help, every time
it hangs and you have to wait, look up at the clock and think "ca-ching".
That's not a solution for me. In a large company one has to accept some
things infrastructural that aren't perfect, and this is one such issue.
All I am looking for are some hints to make it work at least a little
more often. Maybe some settings in Windows need to be different, I don't
know.
Ah, don't feel so bad. Some how Verizon has screwed up our network
connection to the internet since yesterday morning. When I left work
today, we still didn't have it.. This also includes any phone service
that spans out side a certain region. The problem obvious isn't local
to us but some how on their end. I bet others are having issues at the
moment!
Must be all those aliens that suppose to come to earth by the end of
the year, got some early arrivals spewing all that damaging exhaust,
while passing by the satellites!
Jamie
We got rid of Verizon FIOS a few months ago, in favour of Optimum
cable. Verizon's service worked very well, pretty nearly flawlessly in
fact, but they kept overcharging us, and their customer service folks
couldn't find their rear ends with radar. My second shift manager
almost quit on account of the sheer amount of agita that she endured
from Verizon over at least a dozen stupid-but-large billing issues.
I stuck with them for a long time because I really wanted to keep the
copper POTS service
in order to have central-office power in emergencies. Eventually, I
concluded that people as incompetent as that couldn't be relied on for
disasters anyway. We have a couple of cell phones and a bunch of spare
phone batteries. If the cell towers go out, oh well.
With Optimum, it was one phone call, one installer visit, and a bill
that is exactly what they said it would be.
Why didn't you keep the copper POTS from Missy Bell? We stripped it down
to super-basic by disabling long distance. Their customer service guy
almost fell off his chair "You want to do WHAT? Nobody does that!". We
use 3rd parties for int'l and long distance, much better deal. The basic
charges are state-regulated and they can't overchagr eon those. I think
it's around $20/mo.

The 3rd party just raised continental Europa fees from 2c/min to 2.5c.
Hurumph ... grumble ... :-)
--
Regards, Joerg

http://www.analogconsultants.com/
Jim Thompson
2012-06-16 20:14:06 UTC
Permalink
On Sat, 16 Jun 2012 12:07:54 -0700, Joerg <***@invalid.invalid>
wrote:

[snip]
Post by Joerg
Why didn't you keep the copper POTS from Missy Bell? We stripped it down
to super-basic by disabling long distance. Their customer service guy
almost fell off his chair "You want to do WHAT? Nobody does that!". We
use 3rd parties for int'l and long distance, much better deal.
I'm considering that. The LD loss is no problem, but I'd still like
call-forwarding... anyone have a zero-cost way to do that ?:-)
Post by Joerg
The basic
charges are state-regulated and they can't overchagr eon those. I think
it's around $20/mo.
The 3rd party just raised continental Europa fees from 2c/min to 2.5c.
Hurumph ... grumble ... :-)
I presently use Skype for that.

...Jim Thompson
--
| James E.Thompson, CTO | mens |
| Analog Innovations, Inc. | et |
| Analog/Mixed-Signal ASIC's and Discrete Systems | manus |
| Phoenix, Arizona 85048 Skype: Contacts Only | |
| Voice:(480)460-2350 Fax: Available upon request | Brass Rat |
| E-mail Icon at http://www.analog-innovations.com | 1962 |

I love to cook with wine. Sometimes I even put it in the food.
Jim Thompson
2012-06-16 01:14:22 UTC
Permalink
Post by Joerg
Post by Joe Chisolm
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff hang
so often and then sometimes not hang?
Not trying to be a smart ass, but your client is getting the service
they are paying for. You might try using the service in off hours. I
suspect the Webex free servers are getting loaded down.
As far as I know Webex is not exactly cheap.
Post by Joe Chisolm
But if they are paying you by the hour for your help, every time
it hangs and you have to wait, look up at the clock and think "ca-ching".
That's not a solution for me. In a large company one has to accept some
things infrastructural that aren't perfect, and this is one such issue.
All I am looking for are some hints to make it work at least a little
more often. Maybe some settings in Windows need to be different, I don't
know.
Isn't it your client who's paying for the Webex subscription?

I certainly don't pay for such communications requested by the client.

I do pay for GoToMyPC capabilities so I can retrieve needed data while
on the road, and to run big PSpice simulations, too big for the
laptop.

...Jim Thompson
--
| James E.Thompson, CTO | mens |
| Analog Innovations, Inc. | et |
| Analog/Mixed-Signal ASIC's and Discrete Systems | manus |
| Phoenix, Arizona 85048 Skype: Contacts Only | |
| Voice:(480)460-2350 Fax: Available upon request | Brass Rat |
| E-mail Icon at http://www.analog-innovations.com | 1962 |

I love to cook with wine. Sometimes I even put it in the food.
Joerg
2012-06-16 19:10:10 UTC
Permalink
Post by Jim Thompson
Post by Joerg
Post by Joe Chisolm
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff hang
so often and then sometimes not hang?
Not trying to be a smart ass, but your client is getting the service
they are paying for. You might try using the service in off hours. I
suspect the Webex free servers are getting loaded down.
As far as I know Webex is not exactly cheap.
Post by Joe Chisolm
But if they are paying you by the hour for your help, every time
it hangs and you have to wait, look up at the clock and think "ca-ching".
That's not a solution for me. In a large company one has to accept some
things infrastructural that aren't perfect, and this is one such issue.
All I am looking for are some hints to make it work at least a little
more often. Maybe some settings in Windows need to be different, I don't
know.
Isn't it your client who's paying for the Webex subscription?
Yep.
Post by Jim Thompson
I certainly don't pay for such communications requested by the client.
I don't.
Post by Jim Thompson
I do pay for GoToMyPC capabilities so I can retrieve needed data while
on the road, and to run big PSpice simulations, too big for the
laptop.
Such a service came with my LAN server but I've disabled it. If I need
to do a big sim there's always a client PC from someone who is on the
raod and doesn't need it.
--
Regards, Joerg

http://www.analogconsultants.com/
Jim Thompson
2012-06-16 20:15:41 UTC
Permalink
Post by Joerg
Post by Jim Thompson
Post by Joerg
Post by Joe Chisolm
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff hang
so often and then sometimes not hang?
Not trying to be a smart ass, but your client is getting the service
they are paying for. You might try using the service in off hours. I
suspect the Webex free servers are getting loaded down.
As far as I know Webex is not exactly cheap.
Post by Joe Chisolm
But if they are paying you by the hour for your help, every time
it hangs and you have to wait, look up at the clock and think "ca-ching".
That's not a solution for me. In a large company one has to accept some
things infrastructural that aren't perfect, and this is one such issue.
All I am looking for are some hints to make it work at least a little
more often. Maybe some settings in Windows need to be different, I don't
know.
Isn't it your client who's paying for the Webex subscription?
Yep.
Post by Jim Thompson
I certainly don't pay for such communications requested by the client.
I don't.
Post by Jim Thompson
I do pay for GoToMyPC capabilities so I can retrieve needed data while
on the road, and to run big PSpice simulations, too big for the
laptop.
Such a service came with my LAN server but I've disabled it. If I need
to do a big sim there's always a client PC from someone who is on the
raod and doesn't need it.
I'm often doing 2 or 3 projects at once, so I can't use one client's
machines to do work for another ;-)

...Jim Thompson
--
| James E.Thompson, CTO | mens |
| Analog Innovations, Inc. | et |
| Analog/Mixed-Signal ASIC's and Discrete Systems | manus |
| Phoenix, Arizona 85048 Skype: Contacts Only | |
| Voice:(480)460-2350 Fax: Available upon request | Brass Rat |
| E-mail Icon at http://www.analog-innovations.com | 1962 |

I love to cook with wine. Sometimes I even put it in the food.
Joerg
2012-06-16 22:51:19 UTC
Permalink
Post by Jim Thompson
Post by Joerg
Post by Jim Thompson
Post by Joerg
Post by Joe Chisolm
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff hang
so often and then sometimes not hang?
Not trying to be a smart ass, but your client is getting the service
they are paying for. You might try using the service in off hours. I
suspect the Webex free servers are getting loaded down.
As far as I know Webex is not exactly cheap.
Post by Joe Chisolm
But if they are paying you by the hour for your help, every time
it hangs and you have to wait, look up at the clock and think "ca-ching".
That's not a solution for me. In a large company one has to accept some
things infrastructural that aren't perfect, and this is one such issue.
All I am looking for are some hints to make it work at least a little
more often. Maybe some settings in Windows need to be different, I don't
know.
Isn't it your client who's paying for the Webex subscription?
Yep.
Post by Jim Thompson
I certainly don't pay for such communications requested by the client.
I don't.
Post by Jim Thompson
I do pay for GoToMyPC capabilities so I can retrieve needed data while
on the road, and to run big PSpice simulations, too big for the
laptop.
Such a service came with my LAN server but I've disabled it. If I need
to do a big sim there's always a client PC from someone who is on the
raod and doesn't need it.
I'm often doing 2 or 3 projects at once, so I can't use one client's
machines to do work for another ;-)
Same here, but not while on the road. Then I only do other client's
stuff while at the hotel or if the client I am at is informaed about
this and that it'll be on someone else's clock. Then of course I only
use my computer.

I rarely get involved in IC design so my sims are usually easier.
--
Regards, Joerg

http://www.analogconsultants.com/
Joe Chisolm
2012-06-16 03:19:03 UTC
Permalink
Post by Joerg
Post by Joe Chisolm
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff
hang so often and then sometimes not hang?
Not trying to be a smart ass, but your client is getting the service
they are paying for. You might try using the service in off hours. I
suspect the Webex free servers are getting loaded down.
As far as I know Webex is not exactly cheap.
Then I'm missing something. Is this just *your* connection that is
having the problems or does everyone have these problems at the same
time? When you say "two agonizing minutes and finally the other
side's desktop shows up" is this just you or is everyone complaining
about the issue?

You might look here for a log file on XP:
C:\Documents and Settings\&username&\Local Settings\Temp\Webex
\Wbx_AudioVideoStatisticsData.csv

[snip]
--
Chisolm
Republic of Texas
Jim Thompson
2012-06-16 14:32:31 UTC
Permalink
On Fri, 15 Jun 2012 22:19:03 -0500, Joe Chisolm
Post by Joe Chisolm
Post by Joerg
Post by Joe Chisolm
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff
hang so often and then sometimes not hang?
Not trying to be a smart ass, but your client is getting the service
they are paying for. You might try using the service in off hours. I
suspect the Webex free servers are getting loaded down.
As far as I know Webex is not exactly cheap.
Then I'm missing something. Is this just *your* connection that is
having the problems or does everyone have these problems at the same
time? When you say "two agonizing minutes and finally the other
side's desktop shows up" is this just you or is everyone complaining
about the issue?
C:\Documents and Settings\&username&\Local Settings\Temp\Webex
\Wbx_AudioVideoStatisticsData.csv
[snip]
Joerg, He of paranoia supreme, has everything turned off for fear of a
security breach. Just about everything he complains of, I've never
had a problem with.

...Jim Thompson
--
| James E.Thompson, CTO | mens |
| Analog Innovations, Inc. | et |
| Analog/Mixed-Signal ASIC's and Discrete Systems | manus |
| Phoenix, Arizona 85048 Skype: Contacts Only | |
| Voice:(480)460-2350 Fax: Available upon request | Brass Rat |
| E-mail Icon at http://www.analog-innovations.com | 1962 |

I love to cook with wine. Sometimes I even put it in the food.
Joerg
2012-06-16 19:17:44 UTC
Permalink
Post by Jim Thompson
On Fri, 15 Jun 2012 22:19:03 -0500, Joe Chisolm
Post by Joe Chisolm
Post by Joerg
Post by Joe Chisolm
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff
hang so often and then sometimes not hang?
Not trying to be a smart ass, but your client is getting the service
they are paying for. You might try using the service in off hours. I
suspect the Webex free servers are getting loaded down.
As far as I know Webex is not exactly cheap.
Then I'm missing something. Is this just *your* connection that is
having the problems or does everyone have these problems at the same
time? When you say "two agonizing minutes and finally the other
side's desktop shows up" is this just you or is everyone complaining
about the issue?
C:\Documents and Settings\&username&\Local Settings\Temp\Webex
\Wbx_AudioVideoStatisticsData.csv
[snip]
Joerg, He of paranoia supreme, has everything turned off for fear of a
security breach. Just about everything he complains of, I've never
had a problem with.
... until one fine day it hits ya. Happened to a company in the area.
They thought they had it all under control when some nasty virus got in
and cost them countless productivity hours.
--
Regards, Joerg

http://www.analogconsultants.com/
Jim Thompson
2012-06-16 20:17:11 UTC
Permalink
Post by Joerg
Post by Jim Thompson
On Fri, 15 Jun 2012 22:19:03 -0500, Joe Chisolm
Post by Joe Chisolm
Post by Joerg
Post by Joe Chisolm
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff
hang so often and then sometimes not hang?
Not trying to be a smart ass, but your client is getting the service
they are paying for. You might try using the service in off hours. I
suspect the Webex free servers are getting loaded down.
As far as I know Webex is not exactly cheap.
Then I'm missing something. Is this just *your* connection that is
having the problems or does everyone have these problems at the same
time? When you say "two agonizing minutes and finally the other
side's desktop shows up" is this just you or is everyone complaining
about the issue?
C:\Documents and Settings\&username&\Local Settings\Temp\Webex
\Wbx_AudioVideoStatisticsData.csv
[snip]
Joerg, He of paranoia supreme, has everything turned off for fear of a
security breach. Just about everything he complains of, I've never
had a problem with.
... until one fine day it hits ya. Happened to a company in the area.
They thought they had it all under control when some nasty virus got in
and cost them countless productivity hours.
You have to stay away from those girly sites ;-)

...Jim Thompson
--
| James E.Thompson, CTO | mens |
| Analog Innovations, Inc. | et |
| Analog/Mixed-Signal ASIC's and Discrete Systems | manus |
| Phoenix, Arizona 85048 Skype: Contacts Only | |
| Voice:(480)460-2350 Fax: Available upon request | Brass Rat |
| E-mail Icon at http://www.analog-innovations.com | 1962 |

I love to cook with wine. Sometimes I even put it in the food.
Joerg
2012-06-16 22:52:11 UTC
Permalink
Post by Jim Thompson
Post by Joerg
Post by Jim Thompson
On Fri, 15 Jun 2012 22:19:03 -0500, Joe Chisolm
Post by Joe Chisolm
Post by Joerg
Post by Joe Chisolm
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff
hang so often and then sometimes not hang?
Not trying to be a smart ass, but your client is getting the service
they are paying for. You might try using the service in off hours. I
suspect the Webex free servers are getting loaded down.
As far as I know Webex is not exactly cheap.
Then I'm missing something. Is this just *your* connection that is
having the problems or does everyone have these problems at the same
time? When you say "two agonizing minutes and finally the other
side's desktop shows up" is this just you or is everyone complaining
about the issue?
C:\Documents and Settings\&username&\Local Settings\Temp\Webex
\Wbx_AudioVideoStatisticsData.csv
[snip]
Joerg, He of paranoia supreme, has everything turned off for fear of a
security breach. Just about everything he complains of, I've never
had a problem with.
... until one fine day it hits ya. Happened to a company in the area.
They thought they had it all under control when some nasty virus got in
and cost them countless productivity hours.
You have to stay away from those girly sites ;-)
Sometimes I do have to access Asian component mfg sites. That's where it
can happen.
--
Regards, Joerg

http://www.analogconsultants.com/
k***@att.bizzzzzzzzzzzz
2012-06-17 03:18:57 UTC
Permalink
Post by Joerg
Post by Jim Thompson
On Fri, 15 Jun 2012 22:19:03 -0500, Joe Chisolm
Post by Joe Chisolm
Post by Joerg
Post by Joe Chisolm
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff
hang so often and then sometimes not hang?
Not trying to be a smart ass, but your client is getting the service
they are paying for. You might try using the service in off hours. I
suspect the Webex free servers are getting loaded down.
As far as I know Webex is not exactly cheap.
Then I'm missing something. Is this just *your* connection that is
having the problems or does everyone have these problems at the same
time? When you say "two agonizing minutes and finally the other
side's desktop shows up" is this just you or is everyone complaining
about the issue?
C:\Documents and Settings\&username&\Local Settings\Temp\Webex
\Wbx_AudioVideoStatisticsData.csv
[snip]
Joerg, He of paranoia supreme, has everything turned off for fear of a
security breach. Just about everything he complains of, I've never
had a problem with.
... until one fine day it hits ya. Happened to a company in the area.
They thought they had it all under control when some nasty virus got in
and cost them countless productivity hours.
Except the IT droids lock the systems down so tightly that countless
productivity hours are wasted anyway. For example, I can't convince the IT
goons that kyocera.com isn't a porn site.
mpm
2012-06-17 03:35:41 UTC
Permalink
Post by k***@att.bizzzzzzzzzzzz
Except the IT droids lock the systems down so tightly that countless
productivity hours are wasted anyway. For example, I can't convince the IT
goons that kyocera.com isn't a porn site.
Yes, and you left out the part about those same IT droids leaving gmail, AOL, and yahoo email accounts wide open. I also find it mildly amusing that as a Contractor, a particular client of ours grants us MUCH GREATER secure network access than they do their own engineers and employees. And even better - the reason they don't give their employees access (or so I'm told), is that those locks were intended to prevent industrial espionage, known to have occured by another supplier. The employees and supplier accessed the data via the same services. So, rather than sueing the pants off that supplier, they locked out their own employees. I'll let you guess the company...

The sad truth is, most so-called IT guys don't really know anything worthwhile.
Ironically, the IT guys over at that porn site probably have a much more secure system than your droids do. :)
josephkk
2012-06-17 22:42:42 UTC
Permalink
Post by mpm
Post by k***@att.bizzzzzzzzzzzz
Except the IT droids lock the systems down so tightly that countless
productivity hours are wasted anyway. For example, I can't convince the IT
goons that kyocera.com isn't a porn site.
Yes, and you left out the part about those same IT droids leaving gmail, AOL, and yahoo email accounts wide open. I also find it mildly amusing that as a Contractor, a particular client of ours grants us MUCH GREATER secure network access than they do their own engineers and employees. And even better - the reason they don't give their employees access (or so I'm told), is that those locks were intended to prevent industrial espionage, known to have occured by another supplier. The employees and supplier accessed the data via the same services. So, rather than sueing the pants off that supplier, they locked out their own employees. I'll let you guess the company...
The sad truth is, most so-called IT guys don't really know anything worthwhile.
Ironically, the IT guys over at that porn site probably have a much more secure system than your droids do. :)
Aye. But they also contract with spammers and robot farm dealers to
distribute virii and trojans. It is all income to them.

?-((
Joerg
2012-06-16 19:16:14 UTC
Permalink
Post by Joe Chisolm
Post by Joerg
Post by Joe Chisolm
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff
hang so often and then sometimes not hang?
Not trying to be a smart ass, but your client is getting the service
they are paying for. You might try using the service in off hours. I
suspect the Webex free servers are getting loaded down.
As far as I know Webex is not exactly cheap.
Then I'm missing something. Is this just *your* connection that is
having the problems or does everyone have these problems at the same
time? ...
The connection to another party a few hundred miles from there usually
works. But I've heard similar stories from others who have to use Webex
for coast-to-coast conferencing. Maybe it's the distance, who knows.
Post by Joe Chisolm
... When you say "two agonizing minutes and finally the other
side's desktop shows up" is this just you or is everyone complaining
about the issue?
That I have heard from many business people. Typically they say "Just
use NetMeeting instead" but I do not have that choice.
Post by Joe Chisolm
C:\Documents and Settings\&username&\Local Settings\Temp\Webex
\Wbx_AudioVideoStatisticsData.csv
I looked and there is no file like that. Neither under \Joerg nor under
\DefaultUser.
--
Regards, Joerg

http://www.analogconsultants.com/
Joe Chisolm
2012-06-17 04:10:51 UTC
Permalink
Post by Joerg
Post by Joe Chisolm
Post by Joerg
Post by Joe Chisolm
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my
opinion when compared to GoToMeeting and Adobe Net Meeting is by far
the worst performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for
another two agonizing minutes and finally the other side's desktop
shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff
hang so often and then sometimes not hang?
Not trying to be a smart ass, but your client is getting the service
they are paying for. You might try using the service in off hours.
I suspect the Webex free servers are getting loaded down.
As far as I know Webex is not exactly cheap.
Then I'm missing something. Is this just *your* connection that is
having the problems or does everyone have these problems at the same
time? ...
The connection to another party a few hundred miles from there usually
works. But I've heard similar stories from others who have to use Webex
for coast-to-coast conferencing. Maybe it's the distance, who knows.
Post by Joe Chisolm
... When you say "two agonizing minutes and finally the other
side's desktop shows up" is this just you or is everyone complaining
about the issue?
That I have heard from many business people. Typically they say "Just
use NetMeeting instead" but I do not have that choice.
Post by Joe Chisolm
You might look here for a log file on XP: C:\Documents and
Settings\&username&\Local Settings\Temp\Webex
\Wbx_AudioVideoStatisticsData.csv
I looked and there is no file like that. Neither under \Joerg nor under
\DefaultUser.
There is probably a setting that enables it. My thinking was that if
everyone was having the problem then perhaps the customer (who is paying)
should get on the horn to Cisco and squeak loudly.

If all these other folks are having the same problem I dont think you are
going to find a silver bullet. It could be your provider peering with
Cisco's cloud. It could be the customer's router/firewall. If the
customer is valuable enough you might try one of the pay-as-you-go mobile
broadband services. If it works use this just for Webex. If you do not
have to show your desktop or apps, try the next meeting on a laptop at
some place that has internet access. See if that is better.
--
Chisolm
Republic of Texas
Joerg
2012-06-17 14:38:08 UTC
Permalink
Post by Joe Chisolm
Post by Joerg
Post by Joe Chisolm
Post by Joerg
Post by Joe Chisolm
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my
opinion when compared to GoToMeeting and Adobe Net Meeting is by far
the worst performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for
another two agonizing minutes and finally the other side's desktop
shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff
hang so often and then sometimes not hang?
Not trying to be a smart ass, but your client is getting the service
they are paying for. You might try using the service in off hours.
I suspect the Webex free servers are getting loaded down.
As far as I know Webex is not exactly cheap.
Then I'm missing something. Is this just *your* connection that is
having the problems or does everyone have these problems at the same
time? ...
The connection to another party a few hundred miles from there usually
works. But I've heard similar stories from others who have to use Webex
for coast-to-coast conferencing. Maybe it's the distance, who knows.
Post by Joe Chisolm
... When you say "two agonizing minutes and finally the other
side's desktop shows up" is this just you or is everyone complaining
about the issue?
That I have heard from many business people. Typically they say "Just
use NetMeeting instead" but I do not have that choice.
Post by Joe Chisolm
You might look here for a log file on XP: C:\Documents and
Settings\&username&\Local Settings\Temp\Webex
\Wbx_AudioVideoStatisticsData.csv
I looked and there is no file like that. Neither under \Joerg nor under
\DefaultUser.
There is probably a setting that enables it. My thinking was that if
everyone was having the problem then perhaps the customer (who is paying)
should get on the horn to Cisco and squeak loudly.
It's mostly just me where it won't connect at all so I don't really want
to bother them. But I'll try if they could convince Cisco to talk to me
even thuogh I am <gasp> not a direct-revenue party for Cisco.
Post by Joe Chisolm
If all these other folks are having the same problem I dont think you are
going to find a silver bullet. It could be your provider peering with
Cisco's cloud. It could be the customer's router/firewall. ...
It could likely be mine. But since Webex will absolutely not leave and
error messages I can't say. It's like driving without a dashboard.
Post by Joe Chisolm
... If the
customer is valuable enough you might try one of the pay-as-you-go mobile
broadband services. If it works use this just for Webex. If you do not
have to show your desktop or apps, try the next meeting on a laptop at
some place that has internet access. See if that is better.
Can't do that, I need access to a lot of stuff and sometimes even my lab
bench. I think the coffee shop would mind if I started schlepping in
analyzers, scopes and other stuff :-)

There is no reliable broadband wireless in this area AFAIK. There is
Comcast but last time I called they said I'd also have to take their
(expensive and to me nonsensical) cable TV package. No way.
--
Regards, Joerg

http://www.analogconsultants.com/
Jasen Betts
2012-06-18 10:47:17 UTC
Permalink
Post by Joerg
It's mostly just me where it won't connect at all so I don't really want
to bother them. But I'll try if they could convince Cisco to talk to me
even thuogh I am <gasp> not a direct-revenue party for Cisco.
Install wireshark so you can show them what your end is doing,
--
⚂⚃ 100% natural

--- Posted via news://freenews.netfront.net/ - Complaints to ***@netfront.net ---
Joerg
2012-06-19 16:37:18 UTC
Permalink
Post by Jasen Betts
Post by Joerg
It's mostly just me where it won't connect at all so I don't really want
to bother them. But I'll try if they could convince Cisco to talk to me
even thuogh I am <gasp> not a direct-revenue party for Cisco.
Install wireshark so you can show them what your end is doing,
First they'd have to talk to me :-)
--
Regards, Joerg

http://www.analogconsultants.com/
Jasen Betts
2012-06-20 11:22:30 UTC
Permalink
Post by Joerg
Post by Jasen Betts
Post by Joerg
It's mostly just me where it won't connect at all so I don't really want
to bother them. But I'll try if they could convince Cisco to talk to me
even thuogh I am <gasp> not a direct-revenue party for Cisco.
Install wireshark so you can show them what your end is doing,
First they'd have to talk to me :-)
as an outsider (not a client) I had no problem getting a response on
the Cisco forums for a different issue, (I had to sign up and stuff).
I got a reasonably rapid response.
--
⚂⚃ 100% natural
Joerg
2012-06-20 16:01:10 UTC
Permalink
Post by Jasen Betts
Post by Joerg
Post by Jasen Betts
Post by Joerg
It's mostly just me where it won't connect at all so I don't really want
to bother them. But I'll try if they could convince Cisco to talk to me
even thuogh I am <gasp> not a direct-revenue party for Cisco.
Install wireshark so you can show them what your end is doing,
First they'd have to talk to me :-)
as an outsider (not a client) I had no problem getting a response on
the Cisco forums for a different issue, (I had to sign up and stuff).
I got a reasonably rapid response.
I tried that in the VPN case. No luck :-(
--
Regards, Joerg

http://www.analogconsultants.com/
josephkk
2012-06-17 22:26:07 UTC
Permalink
Post by Joe Chisolm
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff hang
so often and then sometimes not hang?
Not trying to be a smart ass, but your client is getting the service
they are paying for. You might try using the service in off hours. I
suspect the Webex free servers are getting loaded down.
But if they are paying you by the hour for your help, every time
it hangs and you have to wait, look up at the clock and think "ca-ching".
Moreover send them an email telling that you are billing them for waiting
for their chosen service to connect. See how long it remains unaddressed.

Not that this isn't a bit dangerous reputation wise, but make it clear
that are burning up your time with negative results. "Thou shalt not
annoy the worker you are paying by the hour by causing idle time."

?-)
Joerg
2012-06-18 14:38:16 UTC
Permalink
Post by josephkk
Post by Joe Chisolm
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff hang
so often and then sometimes not hang?
Not trying to be a smart ass, but your client is getting the service
they are paying for. You might try using the service in off hours. I
suspect the Webex free servers are getting loaded down.
But if they are paying you by the hour for your help, every time
it hangs and you have to wait, look up at the clock and think "ca-ching".
Moreover send them an email telling that you are billing them for waiting
for their chosen service to connect. See how long it remains unaddressed.
Not that this isn't a bit dangerous reputation wise, but make it clear
that are burning up your time with negative results. "Thou shalt not
annoy the worker you are paying by the hour by causing idle time."
That is not the proper way to proceed with such issues :-)
--
Regards, Joerg

http://www.analogconsultants.com/
josephkk
2012-06-19 03:08:34 UTC
Permalink
Post by Joerg
Post by josephkk
Post by Joe Chisolm
But if they are paying you by the hour for your help, every time
it hangs and you have to wait, look up at the clock and think "ca-ching".
Moreover send them an email telling that you are billing them for waiting
for their chosen service to connect. See how long it remains unaddressed.
Not that this isn't a bit dangerous reputation wise, but make it clear
that are burning up your time with negative results. "Thou shalt not
annoy the worker you are paying by the hour by causing idle time."
That is not the proper way to proceed with such issues :-)
That depends an awful lot on the kind of people that you are dealing with.
Some people/organizations don't respond until becomes "their" money. It
also depends on how much you want their continued business.

?-)
Joerg
2012-06-19 16:38:50 UTC
Permalink
Post by josephkk
Post by Joerg
Post by josephkk
Post by Joe Chisolm
But if they are paying you by the hour for your help, every time
it hangs and you have to wait, look up at the clock and think "ca-ching".
Moreover send them an email telling that you are billing them for waiting
for their chosen service to connect. See how long it remains unaddressed.
Not that this isn't a bit dangerous reputation wise, but make it clear
that are burning up your time with negative results. "Thou shalt not
annoy the worker you are paying by the hour by causing idle time."
That is not the proper way to proceed with such issues :-)
That depends an awful lot on the kind of people that you are dealing with.
Some people/organizations don't respond until becomes "their" money. It
also depends on how much you want their continued business.
It's a very good company, and great people.
--
Regards, Joerg

http://www.analogconsultants.com/
Martin Riddle
2012-06-16 00:15:11 UTC
Permalink
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff hang
so often and then sometimes not hang?
--
Regards, Joerg
http://www.analogconsultants.com/
Open some ports up?

Article ID: WBX264
How Do I Allow WebEx Traffic on My Network?

Question(s):
How do I allow WebEx traffic on my network?

How do I optimize firewall and proxy settings for use with WebEx
services?

What ports need to be opened to use WebEx services?

What exceptions should I add to my firewall for WebEx?

What IP range is assigned to WebEx?

What settings does WebEx recommend for proxy servers?


Solution:
To ensure traffic to and from the WebEx domain is routed appropriately
through your firewall or proxy servers, review the settings below:

Web browser exceptions

•Add an exception for the entire webex.com domain = *.webex.com.?At the
minimum, the following addresses should be added as exceptions:
YOURSITENAME.webex.com and akamaicdn.webex.com.

•ActiveX and/or JavaScript will need to be allowed through the firewall
and web browsers should be configured to not restrict ActiveX and/or
JavaScript.
•We ask that WebEx sites are not cached (content, IP-path) on proxy
servers.
Cisco WebEx Production IP Exceptions

Note: Due to dynamic IP address allocation, WebEx cannot guarantee your
WebEx site will operate with a given IP at all times. Therefore, it is
necessary to add the full IP address range to ensure proper connectivity
to your WebEx site in all situations.

•64.68.96.0/19 (CIDR) or 64.68.96.0 - 64.68.127.255 (net range)
•66.114.160.0/20 (CIDR) or 66.114.160.0 - 66.114.175.255 (net range)
•66.163.32.0/20 (CIDR) or 66.163.32.0 - 66.163.47.255 (net range)
•209.197.192.0/19 (CIDR) or 209.197.192.0 - 209.197.223.255 (net range)
•208.8.81.0/24 (CIDR) or 208.8.81.0 - 208.8.81.255 (net range)
•210.4.192.0/20 (CIDR) or 210.4.192.0 - 210.4.207.255 (net range)
•62.109.192.0/18 (CIDR) or 62.109.192.0 - 62.109.255.255 (net range)
•173.243.0.0/20 (CIDR) or 173.243.0.0 - 173.243.15.255 (net range)
•114.29.192.0/19 (CIDR) or 114.29.192.0 - 114.29.223.255 (net range)
Ports used by the WebEx client for communication for both inbound and
outbound traffic



Port Port Number Access Type
TCP 80 Client Access
TCP 443 Client Access - Secure Traffic (SSL Sites)
TCP/UDP 1270 Client Access (Non SSL Sites)
TCP/UDP 53 Domain Name System (DNS)
TCP/UDP 5101 MMP
TCP 8554 Audio Streaming Client Access
UDP 7500 Audio Streaming
UDP 7501 Audio Streaming
UDP 9000 VoIP/Video
UDP 9001 VoIP/Video
Joerg
2012-06-16 00:38:57 UTC
Permalink
Post by Martin Riddle
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff hang
so often and then sometimes not hang?
--
Regards, Joerg
http://www.analogconsultants.com/
Open some ports up?
Article ID: WBX264
How Do I Allow WebEx Traffic on My Network?
How do I allow WebEx traffic on my network?
How do I optimize firewall and proxy settings for use with WebEx
services?
What ports need to be opened to use WebEx services?
What exceptions should I add to my firewall for WebEx?
What IP range is assigned to WebEx?
What settings does WebEx recommend for proxy servers?
To ensure traffic to and from the WebEx domain is routed appropriately
Web browser exceptions
•Add an exception for the entire webex.com domain = *.webex.com.?At the
YOURSITENAME.webex.com and akamaicdn.webex.com.
•ActiveX and/or JavaScript will need to be allowed through the firewall
and web browsers should be configured to not restrict ActiveX and/or
JavaScript.
Well, I've gone through all that before. The only thing I can't do is
Active-X. Firefox won't allow it and there's good reasons not to.

What all this does not explain: Sometimes (about 50% of the meetings)
Webex works just fine, except that it takes longer to start than the
others but many folks told me that's "normal". But why does it sometimes
only start after several log-in attempts, or only after 10-20 minutes,
or sometimes remains dead in the water for the whole meeting?

It often does begin something after the host started the meeting but
then often that's it. No error messages, nada. To me that looks like
poor design quality but I have to make this work somehow.

[...]
--
Regards, Joerg

http://www.analogconsultants.com/
Martin Riddle
2012-06-16 03:06:16 UTC
Permalink
Post by Joerg
Post by Martin Riddle
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff hang
so often and then sometimes not hang?
--
Regards, Joerg
http://www.analogconsultants.com/
Open some ports up?
Article ID: WBX264
How Do I Allow WebEx Traffic on My Network?
How do I allow WebEx traffic on my network?
How do I optimize firewall and proxy settings for use with WebEx
services?
What ports need to be opened to use WebEx services?
What exceptions should I add to my firewall for WebEx?
What IP range is assigned to WebEx?
What settings does WebEx recommend for proxy servers?
To ensure traffic to and from the WebEx domain is routed
appropriately
Web browser exceptions
•Add an exception for the entire webex.com domain = *.webex.com.?At
the
YOURSITENAME.webex.com and akamaicdn.webex.com.
•ActiveX and/or JavaScript will need to be allowed through the
firewall
and web browsers should be configured to not restrict ActiveX and/or
JavaScript.
Well, I've gone through all that before. The only thing I can't do is
Active-X. Firefox won't allow it and there's good reasons not to.
What all this does not explain: Sometimes (about 50% of the meetings)
Webex works just fine, except that it takes longer to start than the
others but many folks told me that's "normal". But why does it
sometimes
only start after several log-in attempts, or only after 10-20 minutes,
or sometimes remains dead in the water for the whole meeting?
It often does begin something after the host started the meeting but
then often that's it. No error messages, nada. To me that looks like
poor design quality but I have to make this work somehow.
[...]
--
Have you tried another DNS server?
You could get GRC's DNSBENCH and see if the server your using is up to
par.
Otherwise you can just use LEVEL3's servers at 4.2.2.2 - 4.2.2.6

Cheers
Joerg
2012-06-16 19:20:47 UTC
Permalink
Post by Martin Riddle
Post by Joerg
Post by Martin Riddle
Post by Joerg
Unfortunately one of my clients always uses Webex, which in my opinion
when compared to GoToMeeting and Adobe Net Meeting is by far the worst
performing meeting service.
Occasionally it works fine without a hitch. Not the audio but that's
what a lot of folks said as well. Doesn't bother me because we have
a. It just sits there trundling, never connects to anything.
b. It trundles until we are 10-20 minutes into the meeting, then
something starts to flicker and move, it stretches itself for another
two agonizing minutes and finally the other side's desktop shows up.
Their support obviously is only available to paying customers. Just
great. Does anyone know a common pitfall that could make this stuff hang
so often and then sometimes not hang?
--
Regards, Joerg
http://www.analogconsultants.com/
Open some ports up?
Article ID: WBX264
How Do I Allow WebEx Traffic on My Network?
How do I allow WebEx traffic on my network?
How do I optimize firewall and proxy settings for use with WebEx
services?
What ports need to be opened to use WebEx services?
What exceptions should I add to my firewall for WebEx?
What IP range is assigned to WebEx?
What settings does WebEx recommend for proxy servers?
To ensure traffic to and from the WebEx domain is routed
appropriately
Web browser exceptions
•Add an exception for the entire webex.com domain = *.webex.com.?At
the
YOURSITENAME.webex.com and akamaicdn.webex.com.
•ActiveX and/or JavaScript will need to be allowed through the
firewall
and web browsers should be configured to not restrict ActiveX and/or
JavaScript.
Well, I've gone through all that before. The only thing I can't do is
Active-X. Firefox won't allow it and there's good reasons not to.
What all this does not explain: Sometimes (about 50% of the meetings)
Webex works just fine, except that it takes longer to start than the
others but many folks told me that's "normal". But why does it sometimes
only start after several log-in attempts, or only after 10-20 minutes,
or sometimes remains dead in the water for the whole meeting?
It often does begin something after the host started the meeting but
then often that's it. No error messages, nada. To me that looks like
poor design quality but I have to make this work somehow.
[...]
--
Have you tried another DNS server?
You could get GRC's DNSBENCH and see if the server your using is up to
par.
Otherwise you can just use LEVEL3's servers at 4.2.2.2 - 4.2.2.6
With my Internet service I can only use AT&T servers on the west coast,
SF and LA.

But if that was a problem, couldn't Webex be a tad more verbose about
it? There are never any error messages, absolutely nothing. It simply
does not work when it doesn't, and does when it does. It's pathetic.
--
Regards, Joerg

http://www.analogconsultants.com/
josephkk
2012-06-17 22:55:07 UTC
Permalink
Post by Joerg
Post by Martin Riddle
Have you tried another DNS server?
You could get GRC's DNSBENCH and see if the server your using is up to
par.
Otherwise you can just use LEVEL3's servers at 4.2.2.2 - 4.2.2.6
With my Internet service I can only use AT&T servers on the west coast,
SF and LA.
Bull roar. I have the same provider restrictions you have (same provider,
same regulators) and i use whatever DNS server i want. Solved a lot of
weird problems by going to a RELIABLE DNS provider.
Post by Joerg
But if that was a problem, couldn't Webex be a tad more verbose about
it? There are never any error messages, absolutely nothing. It simply
does not work when it doesn't, and does when it does. It's pathetic.
--
Regards, Joerg
Martin Riddle
2012-06-18 01:54:11 UTC
Permalink
Post by josephkk
Post by Joerg
Post by Martin Riddle
Have you tried another DNS server?
You could get GRC's DNSBENCH and see if the server your using is up to
par.
Otherwise you can just use LEVEL3's servers at 4.2.2.2 - 4.2.2.6
With my Internet service I can only use AT&T servers on the west coast,
SF and LA.
Bull roar. I have the same provider restrictions you have (same provider,
same regulators) and i use whatever DNS server i want. Solved a lot of
weird problems by going to a RELIABLE DNS provider.
Post by Joerg
But if that was a problem, couldn't Webex be a tad more verbose about
it? There are never any error messages, absolutely nothing. It simply
does not work when it doesn't, and does when it does. It's pathetic.
--
I had the same thought, AT&T DNS servers are cached off of LEVEL3's.

Cheers
Michael A. Terrell
2012-06-18 09:39:14 UTC
Permalink
Post by josephkk
Post by Joerg
Post by Martin Riddle
Have you tried another DNS server?
You could get GRC's DNSBENCH and see if the server your using is up to
par.
Otherwise you can just use LEVEL3's servers at 4.2.2.2 - 4.2.2.6
With my Internet service I can only use AT&T servers on the west coast,
SF and LA.
Bull roar. I have the same provider restrictions you have (same provider,
same regulators) and i use whatever DNS server i want. Solved a lot of
weird problems by going to a RELIABLE DNS provider.
I use Open DNS.
Joerg
2012-06-18 14:37:22 UTC
Permalink
Post by josephkk
Post by Joerg
Post by Martin Riddle
Have you tried another DNS server?
You could get GRC's DNSBENCH and see if the server your using is up to
par.
Otherwise you can just use LEVEL3's servers at 4.2.2.2 - 4.2.2.6
With my Internet service I can only use AT&T servers on the west coast,
SF and LA.
Bull roar. I have the same provider restrictions you have (same provider,
same regulators) and i use whatever DNS server i want. Solved a lot of
weird problems by going to a RELIABLE DNS provider.
It goes through the same physical servers first. Those that belong to or
are leased by AT&T. So now I should plunk down a lot of extra money just
to see if the problem is between the 17th and 18th terminal block?
--
Regards, Joerg

http://www.analogconsultants.com/
josephkk
2012-06-19 03:12:03 UTC
Permalink
Post by Joerg
Post by josephkk
Post by Joerg
Post by Martin Riddle
Have you tried another DNS server?
You could get GRC's DNSBENCH and see if the server your using is up to
par.
Otherwise you can just use LEVEL3's servers at 4.2.2.2 - 4.2.2.6
With my Internet service I can only use AT&T servers on the west coast,
SF and LA.
Bull roar. I have the same provider restrictions you have (same provider,
same regulators) and i use whatever DNS server i want. Solved a lot of
weird problems by going to a RELIABLE DNS provider.
It goes through the same physical servers first. Those that belong to or
are leased by AT&T. So now I should plunk down a lot of extra money just
to see if the problem is between the 17th and 18th terminal block?
Could you kindly explain how changing DNS servers is going to cost you
money? It is a setting you can control.

?-)
Joerg
2012-06-19 16:40:29 UTC
Permalink
Post by josephkk
Post by Joerg
Post by josephkk
Post by Joerg
Post by Martin Riddle
Have you tried another DNS server?
You could get GRC's DNSBENCH and see if the server your using is up to
par.
Otherwise you can just use LEVEL3's servers at 4.2.2.2 - 4.2.2.6
With my Internet service I can only use AT&T servers on the west coast,
SF and LA.
Bull roar. I have the same provider restrictions you have (same provider,
same regulators) and i use whatever DNS server i want. Solved a lot of
weird problems by going to a RELIABLE DNS provider.
It goes through the same physical servers first. Those that belong to or
are leased by AT&T. So now I should plunk down a lot of extra money just
to see if the problem is between the 17th and 18th terminal block?
Could you kindly explain how changing DNS servers is going to cost you
money? It is a setting you can control.
I don't know much about this stuff but AFAIK I was assigned a server by
Pacific Bell which over the years became SBC and then AT&T. That server
is in San Francisco. When it was down I was able to use the one in Los
Angeles but none of the others from AT&T.
--
Regards, Joerg

http://www.analogconsultants.com/
josephkk
2012-06-20 01:33:35 UTC
Permalink
Post by Joerg
Post by josephkk
Post by Joerg
Post by josephkk
Post by Joerg
Post by Martin Riddle
Have you tried another DNS server?
You could get GRC's DNSBENCH and see if the server your using is up to
par.
Otherwise you can just use LEVEL3's servers at 4.2.2.2 - 4.2.2.6
With my Internet service I can only use AT&T servers on the west coast,
SF and LA.
Bull roar. I have the same provider restrictions you have (same provider,
same regulators) and i use whatever DNS server i want. Solved a lot of
weird problems by going to a RELIABLE DNS provider.
It goes through the same physical servers first. Those that belong to or
are leased by AT&T. So now I should plunk down a lot of extra money just
to see if the problem is between the 17th and 18th terminal block?
Could you kindly explain how changing DNS servers is going to cost you
money? It is a setting you can control.
I don't know much about this stuff but AFAIK I was assigned a server by
Pacific Bell which over the years became SBC and then AT&T. That server
is in San Francisco. When it was down I was able to use the one in Los
Angeles but none of the others from AT&T.
Well with this search string
"how to change dns setting in windows xp"
I got the following good links:

http://www.mediacollege.com/computer/network/dns.html
http://support.microsoft.com/kb/305553
http://mintywhite.com/xp/change-dns-settings-windows-xp/
http://hdc.tamu.edu/Connecting/Networking_Services/Domain_Name_System/DNS_Settings_in_Windows_XP.php
http://www.techwhiz.in/change-dns-settings-on-windows-xp/

on the first page.

Of course if you need it for Win 7 it showed up as well:



Your choice really.

?-)
Joerg
2012-06-20 16:48:15 UTC
Permalink
Post by josephkk
Post by Joerg
Post by josephkk
Post by Joerg
Post by josephkk
Post by Joerg
Post by Martin Riddle
Have you tried another DNS server?
You could get GRC's DNSBENCH and see if the server your using is up to
par.
Otherwise you can just use LEVEL3's servers at 4.2.2.2 - 4.2.2.6
With my Internet service I can only use AT&T servers on the west coast,
SF and LA.
Bull roar. I have the same provider restrictions you have (same provider,
same regulators) and i use whatever DNS server i want. Solved a lot of
weird problems by going to a RELIABLE DNS provider.
It goes through the same physical servers first. Those that belong to or
are leased by AT&T. So now I should plunk down a lot of extra money just
to see if the problem is between the 17th and 18th terminal block?
Could you kindly explain how changing DNS servers is going to cost you
money? It is a setting you can control.
I don't know much about this stuff but AFAIK I was assigned a server by
Pacific Bell which over the years became SBC and then AT&T. That server
is in San Francisco. When it was down I was able to use the one in Los
Angeles but none of the others from AT&T.
Well with this search string
"how to change dns setting in windows xp"
http://www.mediacollege.com/computer/network/dns.html
http://support.microsoft.com/kb/305553
http://mintywhite.com/xp/change-dns-settings-windows-xp/
http://hdc.tamu.edu/Connecting/Networking_Services/Domain_Name_System/DNS_Settings_in_Windows_XP.php
http://www.techwhiz.in/change-dns-settings-on-windows-xp/
on the first page.
http://youtu.be/s9QXiSSxHSg
Your choice really.
Not as far as I understand:

http://compnetworking.about.com/od/dns_domainnamesystem/f/dns_servers.htm

Quote "Providers give their customers the public IP address(es) of
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
primary and backup DNS servers". In my case that is a SF server and as a
backup their LA server.
--
Regards, Joerg

http://www.analogconsultants.com/
josephkk
2012-06-21 02:23:22 UTC
Permalink
Post by Joerg
Post by josephkk
Post by Joerg
Post by josephkk
Post by Joerg
Post by josephkk
Post by Joerg
Post by Martin Riddle
Have you tried another DNS server?
You could get GRC's DNSBENCH and see if the server your using is up to
par.
Otherwise you can just use LEVEL3's servers at 4.2.2.2 - 4.2.2.6
With my Internet service I can only use AT&T servers on the west coast,
SF and LA.
Bull roar. I have the same provider restrictions you have (same provider,
same regulators) and i use whatever DNS server i want. Solved a lot of
weird problems by going to a RELIABLE DNS provider.
It goes through the same physical servers first. Those that belong to or
are leased by AT&T. So now I should plunk down a lot of extra money just
to see if the problem is between the 17th and 18th terminal block?
Could you kindly explain how changing DNS servers is going to cost you
money? It is a setting you can control.
I don't know much about this stuff but AFAIK I was assigned a server by
Pacific Bell which over the years became SBC and then AT&T. That server
is in San Francisco. When it was down I was able to use the one in Los
Angeles but none of the others from AT&T.
Well with this search string
"how to change dns setting in windows xp"
http://www.mediacollege.com/computer/network/dns.html
http://support.microsoft.com/kb/305553
http://mintywhite.com/xp/change-dns-settings-windows-xp/
http://hdc.tamu.edu/Connecting/Networking_Services/Domain_Name_System/DNS_Settings_in_Windows_XP.php
http://www.techwhiz.in/change-dns-settings-on-windows-xp/
on the first page.
http://youtu.be/s9QXiSSxHSg
Your choice really.
http://compnetworking.about.com/od/dns_domainnamesystem/f/dns_servers.htm
Quote "Providers give their customers the public IP address(es) of
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
primary and backup DNS servers". In my case that is a SF server and as a
backup their LA server.
That is done to guaranty that you have DNS service, not that you can't use
any other. Very Very few ordinary users could possibly setup networking
with it being very damn near perfect "plug and play".

Thimk!

?-)
Joerg
2012-06-21 02:39:19 UTC
Permalink
Post by josephkk
Post by Joerg
Post by josephkk
Post by Joerg
Post by josephkk
Post by Joerg
Post by josephkk
Post by Joerg
Post by Martin Riddle
Have you tried another DNS server?
You could get GRC's DNSBENCH and see if the server your using is up to
par.
Otherwise you can just use LEVEL3's servers at 4.2.2.2 - 4.2.2.6
With my Internet service I can only use AT&T servers on the west coast,
SF and LA.
Bull roar. I have the same provider restrictions you have (same provider,
same regulators) and i use whatever DNS server i want. Solved a lot of
weird problems by going to a RELIABLE DNS provider.
It goes through the same physical servers first. Those that belong to or
are leased by AT&T. So now I should plunk down a lot of extra money just
to see if the problem is between the 17th and 18th terminal block?
Could you kindly explain how changing DNS servers is going to cost you
money? It is a setting you can control.
I don't know much about this stuff but AFAIK I was assigned a server by
Pacific Bell which over the years became SBC and then AT&T. That server
is in San Francisco. When it was down I was able to use the one in Los
Angeles but none of the others from AT&T.
Well with this search string
"how to change dns setting in windows xp"
http://www.mediacollege.com/computer/network/dns.html
http://support.microsoft.com/kb/305553
http://mintywhite.com/xp/change-dns-settings-windows-xp/
http://hdc.tamu.edu/Connecting/Networking_Services/Domain_Name_System/DNS_Settings_in_Windows_XP.php
http://www.techwhiz.in/change-dns-settings-on-windows-xp/
on the first page.
http://youtu.be/s9QXiSSxHSg
Your choice really.
http://compnetworking.about.com/od/dns_domainnamesystem/f/dns_servers.htm
Quote "Providers give their customers the public IP address(es) of
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
primary and backup DNS servers". In my case that is a SF server and as a
backup their LA server.
That is done to guaranty that you have DNS service, not that you can't use
any other. Very Very few ordinary users could possibly setup networking
with it being very damn near perfect "plug and play".
Thimk!
When the old Pacbell had somehow allegedly overbooked access (IIRC they
got sued for that) I did try different DNS servers. No workie, even on
ones owned by Pacbell. So I called them and they said, sorry, you are a
Norcal customer and you can only use SF, and LA as backup.
--
Regards, Joerg

http://www.analogconsultants.com/
josephkk
2012-06-22 01:54:46 UTC
Permalink
Post by Joerg
Post by josephkk
Post by Joerg
Post by josephkk
Post by Joerg
Post by josephkk
Post by Joerg
Post by josephkk
Post by Joerg
Post by Martin Riddle
Have you tried another DNS server?
You could get GRC's DNSBENCH and see if the server your using is up to
par.
Otherwise you can just use LEVEL3's servers at 4.2.2.2 - 4.2.2.6
With my Internet service I can only use AT&T servers on the west coast,
SF and LA.
Bull roar. I have the same provider restrictions you have (same provider,
same regulators) and i use whatever DNS server i want. Solved a lot of
weird problems by going to a RELIABLE DNS provider.
It goes through the same physical servers first. Those that belong to or
are leased by AT&T. So now I should plunk down a lot of extra money just
to see if the problem is between the 17th and 18th terminal block?
Could you kindly explain how changing DNS servers is going to cost you
money? It is a setting you can control.
I don't know much about this stuff but AFAIK I was assigned a server by
Pacific Bell which over the years became SBC and then AT&T. That server
is in San Francisco. When it was down I was able to use the one in Los
Angeles but none of the others from AT&T.
Well with this search string
"how to change dns setting in windows xp"
http://www.mediacollege.com/computer/network/dns.html
http://support.microsoft.com/kb/305553
http://mintywhite.com/xp/change-dns-settings-windows-xp/
http://hdc.tamu.edu/Connecting/Networking_Services/Domain_Name_System/DNS_Settings_in_Windows_XP.php
http://www.techwhiz.in/change-dns-settings-on-windows-xp/
on the first page.
http://youtu.be/s9QXiSSxHSg
Your choice really.
http://compnetworking.about.com/od/dns_domainnamesystem/f/dns_servers.htm
Quote "Providers give their customers the public IP address(es) of
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
primary and backup DNS servers". In my case that is a SF server and as a
backup their LA server.
That is done to guaranty that you have DNS service, not that you can't use
any other. Very Very few ordinary users could possibly setup networking
with it being very damn near perfect "plug and play".
Thimk!
When the old Pacbell had somehow allegedly overbooked access (IIRC they
got sued for that) I did try different DNS servers. No workie, even on
ones owned by Pacbell. So I called them and they said, sorry, you are a
Norcal customer and you can only use SF, and LA as backup.
How weird, i use other servers and have no problems whatsoever. Maybe you
are doing something else wrong as well. Expecting their tech support to
know anything is not your best choice. I know, i have dealt with them
from time to time.

?-/
Joerg
2012-06-22 14:43:07 UTC
Permalink
Post by josephkk
Post by Joerg
Post by josephkk
Post by Joerg
Post by josephkk
Post by Joerg
Post by josephkk
Post by Joerg
Post by josephkk
Post by Joerg
Post by Martin Riddle
Have you tried another DNS server?
You could get GRC's DNSBENCH and see if the server your using is up to
par.
Otherwise you can just use LEVEL3's servers at 4.2.2.2 - 4.2.2.6
With my Internet service I can only use AT&T servers on the west coast,
SF and LA.
Bull roar. I have the same provider restrictions you have (same provider,
same regulators) and i use whatever DNS server i want. Solved a lot of
weird problems by going to a RELIABLE DNS provider.
It goes through the same physical servers first. Those that belong to or
are leased by AT&T. So now I should plunk down a lot of extra money just
to see if the problem is between the 17th and 18th terminal block?
Could you kindly explain how changing DNS servers is going to cost you
money? It is a setting you can control.
I don't know much about this stuff but AFAIK I was assigned a server by
Pacific Bell which over the years became SBC and then AT&T. That server
is in San Francisco. When it was down I was able to use the one in Los
Angeles but none of the others from AT&T.
Well with this search string
"how to change dns setting in windows xp"
http://www.mediacollege.com/computer/network/dns.html
http://support.microsoft.com/kb/305553
http://mintywhite.com/xp/change-dns-settings-windows-xp/
http://hdc.tamu.edu/Connecting/Networking_Services/Domain_Name_System/DNS_Settings_in_Windows_XP.php
http://www.techwhiz.in/change-dns-settings-on-windows-xp/
on the first page.
http://youtu.be/s9QXiSSxHSg
Your choice really.
http://compnetworking.about.com/od/dns_domainnamesystem/f/dns_servers.htm
Quote "Providers give their customers the public IP address(es) of
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
primary and backup DNS servers". In my case that is a SF server and as a
backup their LA server.
That is done to guaranty that you have DNS service, not that you can't use
any other. Very Very few ordinary users could possibly setup networking
with it being very damn near perfect "plug and play".
Thimk!
When the old Pacbell had somehow allegedly overbooked access (IIRC they
got sued for that) I did try different DNS servers. No workie, even on
ones owned by Pacbell. So I called them and they said, sorry, you are a
Norcal customer and you can only use SF, and LA as backup.
How weird, i use other servers and have no problems whatsoever. Maybe you
are doing something else wrong as well. Expecting their tech support to
know anything is not your best choice. I know, i have dealt with them
from time to time.
Actually their tech service was quite good. When Usenet went down (back
when they still carried it) I called. A gal with a Philippines accent
picked up. I described the issue, she tried to log into the SF server,
then LA, saw the problem. "I think I know what it is and we'll get on
it. Thanks for alerting us". I asked her whether she actually is located
in the Philippines. She was, said she is a CS student in Manila and
earns some money working at the call center. About 15 minutes (!) later
Usenet was back for me. I doesn't get better than that.
--
Regards, Joerg

http://www.analogconsultants.com/
josephkk
2012-06-23 21:36:22 UTC
Permalink
Post by Joerg
Post by josephkk
Post by Joerg
<snip>
When the old Pacbell had somehow allegedly overbooked access (IIRC they
got sued for that) I did try different DNS servers. No workie, even on
ones owned by Pacbell. So I called them and they said, sorry, you are a
Norcal customer and you can only use SF, and LA as backup.
How weird, i use other servers and have no problems whatsoever. Maybe you
are doing something else wrong as well. Expecting their tech support to
know anything is not your best choice. I know, i have dealt with them
from time to time.
Actually their tech service was quite good. When Usenet went down (back
when they still carried it) I called. A gal with a Philippines accent
picked up. I described the issue, she tried to log into the SF server,
then LA, saw the problem. "I think I know what it is and we'll get on
it. Thanks for alerting us". I asked her whether she actually is located
in the Philippines. She was, said she is a CS student in Manila and
earns some money working at the call center. About 15 minutes (!) later
Usenet was back for me. I doesn't get better than that.
One good result does not correct for a long term pattern of stark idiocy.

?-)
Joerg
2012-06-23 22:13:49 UTC
Permalink
Post by josephkk
Post by Joerg
Post by josephkk
Post by Joerg
<snip>
When the old Pacbell had somehow allegedly overbooked access (IIRC they
got sued for that) I did try different DNS servers. No workie, even on
ones owned by Pacbell. So I called them and they said, sorry, you are a
Norcal customer and you can only use SF, and LA as backup.
How weird, i use other servers and have no problems whatsoever. Maybe you
are doing something else wrong as well. Expecting their tech support to
know anything is not your best choice. I know, i have dealt with them
from time to time.
Actually their tech service was quite good. When Usenet went down (back
when they still carried it) I called. A gal with a Philippines accent
picked up. I described the issue, she tried to log into the SF server,
then LA, saw the problem. "I think I know what it is and we'll get on
it. Thanks for alerting us". I asked her whether she actually is located
in the Philippines. She was, said she is a CS student in Manila and
earns some money working at the call center. About 15 minutes (!) later
Usenet was back for me. I doesn't get better than that.
One good result does not correct for a long term pattern of stark idiocy.
You should try propane suppliers :-)
--
Regards, Joerg

http://www.analogconsultants.com/
Joe Chisolm
2012-06-19 14:51:49 UTC
Permalink
On Sat, 16 Jun 2012 12:20:47 -0700, Joerg wrote:
[snip]
Post by Joerg
Post by Martin Riddle
Have you tried another DNS server?
You could get GRC's DNSBENCH and see if the server your using is up to
par.
Otherwise you can just use LEVEL3's servers at 4.2.2.2 - 4.2.2.6
With my Internet service I can only use AT&T servers on the west coast,
SF and LA.
But if that was a problem, couldn't Webex be a tad more verbose about
it? There are never any error messages, absolutely nothing. It simply
does not work when it doesn't, and does when it does. It's pathetic.
Joerg,
I dont think it will make much of a difference, but as a test you
could try and disable the DNS caching client in XP. If Webex is
still doing some type of load balancing with DNS it might help.

Go to the traditional control panel then
Administrator Tools -> Services -> DNS Client and double click
change Startup Type to disabled
click apply
click stop
click close
--
Joe Chisolm
Republic of Texas
Joerg
2012-06-19 16:52:14 UTC
Permalink
Post by Joe Chisolm
[snip]
Post by Joerg
Post by Martin Riddle
Have you tried another DNS server?
You could get GRC's DNSBENCH and see if the server your using is up to
par.
Otherwise you can just use LEVEL3's servers at 4.2.2.2 - 4.2.2.6
With my Internet service I can only use AT&T servers on the west coast,
SF and LA.
But if that was a problem, couldn't Webex be a tad more verbose about
it? There are never any error messages, absolutely nothing. It simply
does not work when it doesn't, and does when it does. It's pathetic.
Joerg,
I dont think it will make much of a difference, but as a test you
could try and disable the DNS caching client in XP. If Webex is
still doing some type of load balancing with DNS it might help.
Go to the traditional control panel then
Administrator Tools -> Services -> DNS Client and double click
change Startup Type to disabled
click apply
click stop
click close
Ok, thanks, I just did that. Got another Webex session this afternoon,
we'll see :-)
--
Regards, Joerg

http://www.analogconsultants.com/
Joerg
2012-06-19 23:03:22 UTC
Permalink
Post by Joe Chisolm
[snip]
Post by Joerg
Post by Martin Riddle
Have you tried another DNS server?
You could get GRC's DNSBENCH and see if the server your using is up to
par.
Otherwise you can just use LEVEL3's servers at 4.2.2.2 - 4.2.2.6
With my Internet service I can only use AT&T servers on the west coast,
SF and LA.
But if that was a problem, couldn't Webex be a tad more verbose about
it? There are never any error messages, absolutely nothing. It simply
does not work when it doesn't, and does when it does. It's pathetic.
Joerg,
I dont think it will make much of a difference, but as a test you
could try and disable the DNS caching client in XP. If Webex is
still doing some type of load balancing with DNS it might help.
Go to the traditional control panel then
Administrator Tools -> Services -> DNS Client and double click
change Startup Type to disabled
click apply
click stop
click close
Didn't work. Today the usual happened: Screen comes up that says
"Meeting in progress", otherwise remains blank, while the others could
see the shared desktop. No error messages whatsoever on my side, Webex
just sat there dead in the water. Then about 15mins into the meeting
"loading .. loading", up comes the shared desktop and it started
working. In that whole time I have not changed a thing on the computer.
--
Regards, Joerg

http://www.analogconsultants.com/
Joe Chisolm
2012-06-20 04:02:23 UTC
Permalink
Post by Joerg
On Sat, 16 Jun 2012 12:20:47 -0700, Joerg wrote: [snip]
Post by Joerg
Post by Martin Riddle
Have you tried another DNS server?
You could get GRC's DNSBENCH and see if the server your using is up
to par.
Otherwise you can just use LEVEL3's servers at 4.2.2.2 - 4.2.2.6
With my Internet service I can only use AT&T servers on the west
coast, SF and LA.
But if that was a problem, couldn't Webex be a tad more verbose about
it? There are never any error messages, absolutely nothing. It simply
does not work when it doesn't, and does when it does. It's pathetic.
Joerg,
I dont think it will make much of a difference, but as a test you could
try and disable the DNS caching client in XP. If Webex is still doing
some type of load balancing with DNS it might help.
Go to the traditional control panel then Administrator Tools ->
Services -> DNS Client and double click change Startup Type to disabled
click apply
click stop
click close
Didn't work. Today the usual happened: Screen comes up that says
"Meeting in progress", otherwise remains blank, while the others could
see the shared desktop. No error messages whatsoever on my side, Webex
just sat there dead in the water. Then about 15mins into the meeting
"loading .. loading", up comes the shared desktop and it started
working. In that whole time I have not changed a thing on the computer.
I think your best bet now is to use wireshark and capture the
traffic (someone mentioned this in one of the other post).
There is a binary installer for windows. www.wireshark.org
I have it running on a XP system. Should install without any
issues (it will also install the pcap library).

Just before you start the webex session, start wireshark and have
it start capturing the packets. Once you get the webx session up
and running (you see the other desktop) you can stop wireshark capture.
This may at least show you where things are starting to go wrong.
--
Joe Chisolm
Republic of Texas
Joerg
2012-06-20 15:04:57 UTC
Permalink
Post by Joe Chisolm
Post by Joerg
On Sat, 16 Jun 2012 12:20:47 -0700, Joerg wrote: [snip]
Post by Joerg
Post by Martin Riddle
Have you tried another DNS server?
You could get GRC's DNSBENCH and see if the server your using is up
to par.
Otherwise you can just use LEVEL3's servers at 4.2.2.2 - 4.2.2.6
With my Internet service I can only use AT&T servers on the west
coast, SF and LA.
But if that was a problem, couldn't Webex be a tad more verbose about
it? There are never any error messages, absolutely nothing. It simply
does not work when it doesn't, and does when it does. It's pathetic.
Joerg,
I dont think it will make much of a difference, but as a test you could
try and disable the DNS caching client in XP. If Webex is still doing
some type of load balancing with DNS it might help.
Go to the traditional control panel then Administrator Tools ->
Services -> DNS Client and double click change Startup Type to disabled
click apply
click stop
click close
Didn't work. Today the usual happened: Screen comes up that says
"Meeting in progress", otherwise remains blank, while the others could
see the shared desktop. No error messages whatsoever on my side, Webex
just sat there dead in the water. Then about 15mins into the meeting
"loading .. loading", up comes the shared desktop and it started
working. In that whole time I have not changed a thing on the computer.
I think your best bet now is to use wireshark and capture the
traffic (someone mentioned this in one of the other post).
There is a binary installer for windows. www.wireshark.org
I have it running on a XP system. Should install without any
issues (it will also install the pcap library).
Just before you start the webex session, start wireshark and have
it start capturing the packets. Once you get the webx session up
and running (you see the other desktop) you can stop wireshark capture.
This may at least show you where things are starting to go wrong.
Yeah, maybe I'll do that but first I want to try Webex support via my
client. Because I am almost certain that it'll be like it was with Cisco
VPN which never worked right: After a request my PC waits for the answer
and there is ..... silence ..... followed by some more silence.

Same there, all other VPNs work. Just like it is with web conferencing,
all other services work fine, just Webex does not.
--
Regards, Joerg

http://www.analogconsultants.com/
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